As the first line of communication between a company and its clients, the importance of a receptionist cannot be overstated. As the face of the company, a receptionist is responsible for creating positive impressions that can influence business growth and customer loyalty.
Overview of Receptionist Resume
A. Definition
A receptionist resume is a document used by job applicants to showcase their qualifications, skills, and experience to potential employers seeking a receptionist or front desk representative. It is an essential tool that helps candidates stand out from the crowd and secure employment in a highly competitive job market.
B. Characteristics of a Successful Receptionist Resume
A successful receptionist resume should:
- Be well-structured and easy to read, with clear and concise sections.
- Highlight the candidate’s relevant work experience, education, and skills.
- Provide specific and quantifiable examples of past achievements.
- Include strong action verbs to describe the candidate’s contributions to previous roles.
- Use keywords relevant to the position and industry to help the resume pass through applicant tracking systems (ATS).
C. Tips for Writing a Receptionist Resume


When writing a receptionist resume, candidates should:
Tailor the resume to the specific job listing and company culture.
Use a professional font and format that is easy to read and scan quickly.
Include a clear and engaging objective or summary statement that highlights the candidate’s key skills and qualifications.
Describe their work experience using bullet points that detail their responsibilities, accomplishments, and impact on the company.
Showcase any relevant certifications, training or education that demonstrate their commitment to professional development.
Use metrics or numbers to quantify past achievements, such as the number of clients served or the percentage increase in customer satisfaction.
Avoid using jargon or technical terms unfamiliar to the reader.
Proofread the resume thoroughly to ensure there are no typos, spelling errors, or grammatical mistakes.
By following these tips, candidates can create a receptionist resume that highlights their professional strengths and aligns with the employer’s goals and expectations.
Receptionist Resume Format
When it comes to formatting your receptionist resume, there are three options to consider: Chronological, Functional, and Combination. Each format has its own strengths and weaknesses, and the best choice for you will depend on your specific skills and experience.
A. Chronological Format
The chronological format is the most common and straightforward method for formatting a resume. It lists your work experience in reverse-chronological order, starting with your most recent position and working backwards. This format is ideal for receptionists who have a stable work history and want to highlight their career progression.


If you have held several receptionist positions over the years and have a clear career path, the chronological format can help you showcase your growth and development as a professional. Use bullet points to list your accomplishments and responsibilities for each job, and make sure to focus on results rather than solely on duties.
B. Functional Format
The functional format is a bit less common and focuses on your skill set rather than your work history. This format is ideal for receptionists who are changing careers, have gaps in employment or have limited work experience.
In this format, you will lead off with a summary of qualifications or professional summary. Then, break each section into a specific skill, experience, education, or volunteer work. Within each section, further elaborate upon your individual or team accomplishments for each relevant project if applicable.
The objective of a functional resume is to make the most of your qualifications while providing a comprehensive overview of your career, even if it wasn’t necessarily spent doing receptionist work.
C. Combination Format
The combination format, as the name suggests, combines aspects of both the chronological and functional resume formats. This format is ideal for receptionists who want to highlight their skills and networking experience, but also want to include their work history.
The combination format resumes open up with your skills areas, followed by a summary of your work history. Under each experience, be sure to describe your results, accomplishments, and responsibilities.
This format really allows you to show off how your skills have developed over time, and demonstrate your best selling points upfront.
The format that you choose will depend largely on your individual circumstances, and there’s no one-size-fits-all solution. However, by understanding the strengths and weakness of each format, you can create a receptionist resume that will get you hired. So, choose wisely! When crafting your receptionist resume, there are several key sections to include in order to make yourself stand out to potential employers. Here are the essential sections to include:
A. Header The header should be located at the top of your resume and clearly display your name, contact information, and any relevant professional titles or certifications you hold. This section should be easily readable and stand out from the rest of the resume.
B. Objective The objective section should briefly state what you hope to achieve through this job application. Be sure to keep it professional and tailored to the specific job you’re applying for.
C. Professional Summary The professional summary section is an opportunity to highlight your most valuable skills and qualifications that make you a great fit for the job. It’s a good idea to include specific details about your experience as a receptionist, such as your ability to handle high volumes of phone calls and your proficiency in handling customer inquiries.
D. Skills In this section, list out all of your relevant skills and abilities that make you qualified for the role of a receptionist. This may include technical skills such as computer proficiency, as well as soft skills such as communication and time management.
E. Work Experience Your work experience section should be broken down by each previous position you’ve held as a receptionist. Within each position, include the following:
- Company Name
- Job Title
- Job Description
- Achievements
For the job description, it’s a good idea to include specific details about your daily duties and responsibilities. This helps potential employers understand what you’re capable of accomplishing in the role.
F. Education Finally, include any relevant educational experience you have, such as a degree in business administration, human resources, or communications. This section should also list out any professional certifications or training programs you’ve completed that make you more qualified for the position.
By including these sections in your receptionist resume, you’ll be sure to impress potential employers and land the job of your dreams. Just be sure to tailor each section to the specific job you’re applying for, and you’ll be well on your way to success.
Receptionist Resume Examples
In this section, we will provide 10 receptionist resume examples that will get you hired. Whether you are a recent graduate, looking for a new job, or seeking a change in career, these examples will help you tailor your resume to the receptionist role you desire.
Example 1: Chronological
A chronological resume is perfect for showcasing your work history in a straightforward manner. If you have several years of receptionist experience, this format may be the best option for you. Start with your most recent position and work your way backwards.
Emily Johnson
Receptionist
Contact Information
Phone: (123) 456-7890 Email: [email protected] LinkedIn: linkedin.com/in/emilyjohnson
Summary
Highly organized and detail-oriented receptionist with 5+ years of experience in fast-paced office environments. Proven ability to handle multiple tasks efficiently while maintaining a professional and welcoming demeanor. Excellent communication and customer service skills.
Professional Experience
Receptionist, ABC Company
- Greeted and assisted visitors, providing information and directing them to the appropriate departments.
- Managed incoming calls, answered inquiries, and transferred calls to the relevant staff members.
- Scheduled appointments, meetings, and conference rooms, ensuring efficient use of resources.
- Handled incoming and outgoing mail, packages, and deliveries.
- Maintained an organized reception area and ensured it was clean and presentable at all times.
Administrative Assistant, XYZ Corporation
- Supported the executive team by managing their calendars, scheduling appointments, and making travel arrangements.
- Prepared and distributed correspondence, reports, and presentations.
- Managed office supplies inventory and placed orders when necessary.
- Assisted with organizing company events and meetings.
Education
Associate Degree in Business Administration, City College
Skills
- Customer Service
- Phone Etiquette
- Appointment Scheduling
- Administrative Support
- Organization
- Communication
Certifications
- First Aid and CPR
Example 2: Functional
If you want to highlight your specific skills and achievements rather than just your work experience, a functional resume may be the right choice for you. This format focuses on your qualifications and accomplishments, rather than the jobs you’ve held. It’s best suited for those who are seeking a receptionist role in a new industry.
Sarah Thompson
Receptionist
Contact Information
Phone: (123) 456-7890 Email: [email protected] LinkedIn: linkedin.com/in/sarahthompson
Summary
Highly skilled and personable receptionist with a strong focus on providing exceptional customer service. Proven ability to handle various administrative tasks and adapt quickly to changing priorities. Detail-oriented and organized, with excellent problem-solving and communication skills.
Skills
- Customer Service: Provide outstanding service to clients and visitors, ensuring a positive experience.
- Communication: Strong verbal and written communication skills, able to interact effectively with individuals at all levels.
- Organization: Efficiently manage administrative tasks, maintain schedules, and prioritize responsibilities.
- Multitasking: Handle multiple inquiries, phone calls, and administrative duties simultaneously.
- Problem-solving: Identify issues and find prompt resolutions, ensuring smooth operations.
- Technical Proficiency: Proficient in MS Office Suite and various office management software.
Professional Experience
Receptionist, ABC Company
- Greeted and welcomed visitors, ensuring a positive and professional first impression.
- Managed a multi-line phone system, answered inquiries, and directed calls to the appropriate departments.
- Scheduled and confirmed appointments, meetings, and conference rooms, maintaining an organized calendar.
- Managed incoming and outgoing mail, packages, and deliveries.
- Assisted with administrative tasks, including data entry, filing, and document preparation.
Education
Diploma in Office Administration, City Business School
Additional Skills
- Time Management
- Problem-solving
- Attention to Detail
- Teamwork
Example 3: Combination
A combination resume is a mix between a chronological and functional resume. This format highlights both your work experience and skills. You can showcase your work history in reverse chronological order and also highlight your skills and accomplishments. Choose this format if you have a long work history, but want to showcase specific skills that apply to the receptionist role.
Michael Adams
Receptionist
Contact Information
Phone: (123) 456-7890 Email: [email protected] LinkedIn: linkedin.com/in/michaeladams
Summary
Results-driven receptionist with 8+ years of experience in managing front desk operations. Proven track record in providing exceptional customer service, organizing administrative tasks, and maintaining a professional and welcoming environment. Skilled in appointment scheduling, phone handling, and administrative support.
Professional Experience
Receptionist, ABC Company
- Greeted and assisted visitors, providing information and directing them to the appropriate departments.
- Managed incoming calls, answered inquiries, and transferred calls to the relevant staff members.
- Scheduled appointments, meetings, and conference rooms, ensuring efficient use of resources.
- Handled incoming and outgoing mail, packages, and deliveries.
- Maintained an organized reception area and ensured it was clean and presentable at all times.
Administrative Assistant, XYZ Corporation
- Supported the executive team by managing their calendars, scheduling appointments, and making travel arrangements.
- Prepared and distributed correspondence, reports, and presentations.
- Managed office supplies inventory and placed orders when necessary.
- Assisted with organizing company events and meetings.
Education
Bachelor of Business Administration, University of XYZ
Skills
- Customer Service
- Phone Etiquette
- Appointment Scheduling
- Administrative Support
- Organization
- Communication
Certifications
- First Aid and CPR
Example 4: No Work Experience
If you are a recent graduate or looking to change careers and have limited receptionist experience, a no work experience format may be the best option. This format focuses on your academic achievements, extracurricular activities, and any relevant volunteer work or internships.
Jessica Parker
Receptionist
Contact Information
Phone: (123) 456-7890 Email: [email protected] LinkedIn: linkedin.com/in/jessicaparker
Summary
Detail-oriented and highly motivated recent graduate with a diploma in Office Administration. Strong organizational and communication skills, with a passion for providing exceptional customer service. Proven ability to handle administrative tasks efficiently and adapt to fast-paced environments. Seeking an opportunity to contribute to a dynamic team as a receptionist.
Education
Diploma in Office Administration, City Business School
Skills
- Customer Service
- Phone Etiquette
- Appointment Scheduling
- Administrative Support
- Organization
- Communication
Projects
Office Administration Practicum, XYZ Company
- Assisted with front desk operations, including greeting visitors and answering phone calls.
- Scheduled appointments and maintained calendars using MS Outlook.
- Managed incoming and outgoing mail, ensuring timely delivery.
- Assisted with administrative tasks, such as data entry and document preparation.
Volunteer Experience
Receptionist Volunteer, Community Center
- Greeted visitors and provided information about the center’s programs and services.
- Assisted with answering phone calls and directing inquiries to the appropriate departments.
- Managed scheduling of meeting rooms and assisted with event coordination.
Certifications
- First Aid and CPR
Example 5: With Internship Experience
For those who have completed a receptionist internship, including it on your resume can make a big difference. Highlight the skills you developed during your internship, such as answering phones, managing schedules, and greeting customers. This format showcases your experience in a structured way and can make you stand out from the competition.
Rachel Mitchell
Receptionist
Contact Information
Phone: (123) 456-7890 Email: [email protected] LinkedIn: linkedin.com/in/rachelmitchell
Summary
Highly motivated receptionist with strong customer service skills and a passion for creating a welcoming environment. Experienced in managing front desk operations and handling administrative tasks. Completed a receptionist internship where I developed excellent communication and organizational skills in a fast-paced professional setting.
Professional Experience
Receptionist Intern, XYZ Company
- Greeted and assisted visitors, ensuring a positive and professional first impression.
- Managed a multi-line phone system, answered inquiries, and directed calls to the appropriate departments.
- Scheduled and confirmed appointments, meetings, and conference rooms, maintaining an organized calendar.
- Assisted with administrative tasks, including data entry, filing, and document preparation.
- Handled incoming and outgoing mail, packages, and deliveries.
Education
Bachelor of Business Administration, University of ABC
Skills
- Customer Service
- Phone Etiquette
- Appointment Scheduling
- Administrative Support
- Organization
- Communication
Certifications
- First Aid and CPR
Example 6: With Customer Service Experience
Many receptionist roles require excellent customer service skills. If you have experience in customer service, make sure to highlight it on your resume. Include any relevant skills, such as handling complaints or managing multiple tasks at once. This format can help you showcase your customer service skills and how they apply to the receptionist role.
Jason Cooper
Receptionist
Contact Information
Phone: (123) 456-7890 Email: [email protected] LinkedIn: linkedin.com/in/jasoncooper
Summary
Customer-oriented receptionist with a strong background in providing exceptional service. Skilled in managing front desk operations, handling inquiries, and resolving customer concerns. Proven ability to multitask and maintain a professional and friendly demeanor. Combining receptionist experience with a solid customer service background to deliver excellent support to clients and visitors.
Professional Experience
Receptionist, ABC Company
- Greeted visitors and provided information about the company’s products and services.
- Managed incoming calls, directed inquiries to the appropriate departments, and resolved customer concerns.
- Scheduled appointments and maintained calendars for staff members.
- Assisted with administrative tasks, including data entry, filing, and document preparation.
Customer Service Representative, XYZ Corporation
- Assisted customers in-person and over the phone, providing product information and resolving issues.
- Managed customer inquiries and complaints, ensuring prompt and satisfactory resolution.
- Handled cash transactions and maintained accurate records of sales.
- Collaborated with the sales team to meet customer needs and achieve sales targets.
Education
Diploma in Business Administration, City Business School
Skills
- Customer Service
- Phone Etiquette
- Appointment Scheduling
- Conflict Resolution
- Multitasking
- Communication
Example 7: With Medical Receptionist Experience
A medical receptionist role requires specific skills and knowledge of medical terminology. If you have experience in this field, it’s important to highlight it on your resume. Make sure to include any relevant certifications or training you’ve received, such as HIPAA or medical billing. This format can help you stand out from other candidates and show your expertise in the field.
Emily Turner
Receptionist
Contact Information
Phone: (123) 456-7890 Email: [email protected] LinkedIn: linkedin.com/in/emilyturner
Summary
Experienced receptionist with a background in medical office administration. Strong knowledge of medical terminology and exceptional organizational skills. Proven ability to provide excellent customer service in a healthcare setting. Seeking a medical receptionist role to contribute to a patient-focused environment.
Professional Experience
Medical Receptionist, ABC Clinic
- Greeted patients and visitors, providing a warm and welcoming atmosphere.
- Managed patient appointments, ensuring accurate scheduling and maintaining calendars.
- Verified patient insurance information and collected co-payments.
- Assisted with patient inquiries and directed them to the appropriate departments.
- Maintained patient records, ensuring confidentiality and accuracy.
Front Desk Coordinator, XYZ Hospital
- Assisted with the check-in and check-out process for patients, ensuring a smooth flow.
- Scheduled surgeries and coordinated with the surgical team to ensure efficient patient care.
- Handled incoming calls, answered inquiries, and transferred calls to the appropriate departments.
- Assisted with administrative tasks, such as filing medical records and maintaining office supplies.
Education
Diploma in Medical Office Administration, City Business School
Skills
- Medical Terminology
- Appointment Scheduling
- Patient Intake
- HIPAA Compliance
- Organization
- Customer Service
Certifications
- HIPAA Compliance Training
Example 8: With Administrative Assistant Experience
Receptionists often have administrative duties such as scheduling appointments and managing paperwork.
David Thompson
Receptionist
Contact Information
Phone: (123) 456-7890 Email: [email protected] LinkedIn: linkedin.com/in/davidthompson
Summary
Detail-oriented receptionist with a background in administrative support. Strong organizational and communication skills with a proven ability to handle multiple tasks efficiently. Experienced in managing front desk operations, coordinating schedules, and providing excellent customer service. Combining receptionist and administrative skills to contribute to a professional and customer-focused environment.
Professional Experience
Receptionist, ABC Company
- Greeted visitors and directed them to the appropriate departments, ensuring a positive first impression.
- Managed incoming calls, answered inquiries, and transferred calls to the relevant staff members.
- Scheduled appointments and maintained calendars for multiple team members.
- Assisted with administrative tasks, including data entry, document preparation, and filing.
Administrative Assistant, XYZ Corporation
- Provided comprehensive administrative support to the executive team, managing calendars, scheduling appointments, and making travel arrangements.
- Prepared and distributed correspondence, reports, and presentations.
- Coordinated meetings and conference calls, ensuring timely communication and efficient use of resources.
- Assisted with special projects and events, managing logistics and handling administrative tasks.
Education
Bachelor of Arts in Business Administration, University of ABC
Skills
- Customer Service
- Phone Etiquette
- Appointment Scheduling
- Administrative Support
- Organization
- Communication
Example 9: With Administrative Assistant Experience
Receptionists often have administrative duties such as scheduling appointments and managing paperwork. If you have previous experience as an administrative assistant, highlight it on your resume. Showcase your organizational skills, attention to detail, and ability to handle multiple tasks. This format can demonstrate your proficiency in both receptionist and administrative duties, making you a strong candidate for the role.
Samantha Davis
Receptionist
Contact Information
Phone: (123) 456-7890 Email: [email protected] LinkedIn: linkedin.com/in/samanthadavis
Summary
Experienced receptionist with a background in the legal industry. Knowledgeable in legal terminology and processes, with strong organizational and communication skills. Proven ability to manage front desk operations and provide exceptional customer service. Seeking a legal receptionist role to contribute to a professional and client-focused environment.
Professional Experience
Legal Receptionist, ABC Law Firm
- Greeted clients and visitors, ensuring a professional and welcoming atmosphere.
- Managed incoming calls, screened and transferred inquiries, and took detailed messages.
- Scheduled appointments and maintained calendars for attorneys and staff members.
- Assisted with administrative tasks, including filing legal documents and managing office supplies.
Front Desk Coordinator, XYZ Legal Services
- Managed the reception area, ensuring efficient workflow and a positive client experience.
- Assisted with client intake, collecting necessary information and ensuring accuracy of client records.
- Coordinated with attorneys and paralegals to schedule meetings, depositions, and court appearances.
- Handled incoming and outgoing mail, including tracking and distributing important legal documents.
Education
Bachelor of Arts in Legal Studies, University of ABC
Skills
- Legal Terminology
- Appointment Scheduling
- Client Intake
- Document Management
- Organization
- Communication
Example 10: Multilingual Receptionist
In today’s diverse work environment, being multilingual can be a valuable asset for a receptionist. If you are fluent in multiple languages, include that information on your resume. Highlight your language skills, specify the languages you speak, and indicate your level of proficiency. This format can set you apart from other candidates and show your ability to communicate effectively with a diverse clientele.
Olivia Martinez
Receptionist
Contact Information
Phone: (123) 456-7890 Email: [email protected] LinkedIn: linkedin.com/in/oliviamartinez
Summary
Highly motivated receptionist with a background in the hospitality industry. Proven ability to provide exceptional customer service and maintain a professional and welcoming atmosphere. Skilled in managing front desk operations and coordinating guest services. Seeking a receptionist role to contribute to a customer-centric environment.
Professional Experience
Receptionist, ABC Hotel
- Welcomed guests, checked them in, and provided information about hotel amenities and services.
- Managed incoming calls, took reservations, and answered inquiries regarding room availability and rates.
- Coordinated guest services, including arranging transportation, handling luggage, and addressing special requests.
- Assisted with administrative tasks, such as guest registration, check-out, and billing.
Front Desk Agent, XYZ Resort
- Provided a personalized and welcoming experience for guests, ensuring their satisfaction and loyalty.
- Managed reservations, including booking and modifying room accommodations based on guest preferences.
- Handled guest inquiries, requests, and complaints, resolving issues in a timely and professional manner.
- Collaborated with other departments to ensure seamless guest experiences and coordinate special events.
Education
Diploma in Hospitality Management, City Business School
Skills
- Customer Service
- Phone Etiquette
- Reservation Management
- Guest Services
- Problem Resolution
- Communication
Common Mistakes to Avoid
As you create your receptionist resume, keep in mind these common mistakes to avoid:
A. Typos and Grammatical Errors
Proofread your resume carefully to ensure there are no typos or grammatical errors. Such errors can harm your chances of getting hired as they indicate a lack of attention to detail.
B. Using the Wrong Format
Using an incorrect format can make your resume look unprofessional. Stick to a clean and easy-to-read format that makes your resume stand out.
C. Focusing on Duties instead of Achievements
Instead of listing your duties as a receptionist, focus on your achievements. Use quantifiable achievements and metrics to highlight your successes, such as handling a high volume of calls or managing complex schedules.
D. Lack of Keywords
Many employers nowadays use Applicant Tracking Systems (ATS) to scan resumes for keywords related to the position. Make sure you include relevant keywords to increase your chances of being selected as a potential candidate.
E. Not Customizing the Resume
Customize your resume to the job you’re applying for. Don’t submit the same generic resume to various employers. Use the job description to tailor your resume and show how you’re the best fit for the position.
Tips for Customizing Your Receptionist Resume
Customizing your receptionist resume is crucial if you want to increase your chances of getting hired. To help you with this task, consider following these tips:
A. Research the Company
Before you start working on your resume, take the time to research the company you are interested in working for. Look at their website, social media pages, and any other relevant sources to get a better understanding of their culture, values, and mission statement. This information will help you tailor your receptionist resume to match their expectations.
B. Highlight Relevant Skills
As a receptionist, you need to have excellent communication and customer service skills. However, there may be additional skills that are specific to the company or industry you are applying for. Make sure to highlight these relevant skills on your receptionist resume to show that you are a great fit for the position.
C. Include Keywords
Many companies use applicant tracking systems (ATS) to scan resumes for specific keywords. These keywords may be related to the job duties, skills, or qualifications required for the role. To increase your chances of getting past the ATS, make sure to include these keywords on your receptionist resume.
D. Emphasize Achievements
Finally, don’t forget to emphasize your achievements on your receptionist resume! While it’s important to list your job duties and responsibilities, showcasing your accomplishments can set you apart from other candidates. Use specific, quantifiable examples to demonstrate how you have positively impacted previous employers.
By following these tips for customizing your receptionist resume, you can increase your chances of getting hired. Good luck!
Receptionist Resume Checklist
If you’re looking to land a receptionist job, a well-crafted resume can make all the difference. To ensure that your resume stands out from the crowd and impresses hiring managers, follow this receptionist resume checklist:
A. Header
Your header should be clear and easy to read, with your name at the top in a larger font size. Include your contact information below your name, including your phone number, email address, and physical address (optional). Make sure your header is consistent in formatting with the rest of your resume.
B. Objective
While some experts recommend including a career objective on your resume, others suggest skipping it altogether. If you do choose to include an objective, make sure it’s specific to the receptionist position you’re applying for and highlights your qualifications and skills.
C. Professional Summary
A professional summary is an alternative to the objective statement and can be more effective. This section should only be a few sentences long, highlighting your most relevant skills and experience. Be sure to include keywords from the job description to help your resume pass any Applicant Tracking Systems (ATS) that may be in use.
D. Skills
Under the heading “Skills,” list any relevant skills you have that match the job description of the receptionist position. This may include knowledge of software programs, excellent communication skills, customer service experience, and administrative skills.
E. Work Experience
Your work experience section should detail relevant work history in reverse chronological order. Be sure to focus on your duties and achievements that demonstrate why you’re qualified for the job. Use active verbs such as “managed,” “coordinated,” and “improved.”
F. Education
List your education and any relevant coursework, certifications, or degrees. If you have a college degree, include only the degree and the institution you attended. For high school diplomas, specify the school and completion date.
G. Formatting and Design
Your receptionist resume should be designed in a neat and clear manner, with easy-to-read fonts and simple formatting. Choose a font style that is legible and professional, such as Times New Roman, Calibri, or Arial. Use bold and italics to highlight section headings and important information. Avoid using graphics, pictures or excessive colors.
Following these seven steps of the receptionist resume checklist can help you stand out from the crowds of applicants and land a great receptionist job. Be sure to take the time to tailor your resume to each job description and highlight why you are the best candidate for the job.
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